Support

Email chochoapps@gmail.com and you will get a reply from a person.

The pace number looks wrong

Pace is words per minute across the whole run, pauses included. The "articulation rate" in the report is the same count with the silence taken out, and that is usually the number people expect.

My fillers are not being counted

Check the language in Settings. The filler list is per language, and an English list will not catch "yyy" or "halt".

The watch is not tapping

Wrist pacing needs Aloud Pro, the watch app open, and Pace taps switched on in Settings on the iPhone. Cues never fire in the first twelve seconds of a run.

There is no transcript

Transcription needs Apple's on-device speech model for your language to be downloaded, and it needs permission for speech recognition. Both are in Settings. Aloud never falls back to sending your audio away to be transcribed. If the model is not there, you get the numbers that do not need words.

Restoring a purchase

Settings → Restore purchases. Subscriptions and the lifetime unlock follow your Apple Account.

Deleting data

Swipe a run away in the history, or delete the app to remove everything. To remove the synced copy as well, use Settings → Delete account.